Reputational issues keeping you awake at night? They don't have to.

We've led organisations through their worst reputational moments, and now we’ve built the courses, workshops and public relations strategies to help you do the same.

I'm In A Crisis

I'm Looking To Upskill

Reputation & Issues Management
Female-Founded
30 Years' Experience
Reputation & Issues Management
Female-Founded
30 Years' Experience

Reputation & Issues Management
Female-Founded
30 Years' Experience
Reputation & Issues Management
Female-Founded
30 Years' Experience

Reputation & Issues Management
Female-Founded
30 Years' Experience
Reputation & Issues Management
Female-Founded
30 Years' Experience

+

years of combined experience

across crisis communications, PR strategy and media relations inside some of Australia's most complex organisations.

+

years of combined experience

across crisis communications, PR strategy and media relations inside some of Australia's most complex organisations.

In our experience, every public relations issue is manageable, if not preventable.

Most reputational crises have early warning signs, and when they hit, they follow a predictable path.

We show you exactly how reputational issues take shape, what fuels them, and when to act, giving you the insight to stay ahead, safeguard your reputation, and come out more trusted than before.

Book A Call

Whether you're looking to get ahead of a crisis or already in one, we have an option that meets you where you're currently at.

At Aurelia Communications, every course, workshop, and client engagement gives you direct access to our founders.

Online Masterclasses

Looking to upskill, fast and on your own time?

Online Masterclasses

Looking to upskill, fast and on your own time?

Presentations & Workshops

Want to build a team that can see issues coming and lead through a crisis?

Presentations & Workshops

Want to build a team that can see issues coming and lead through a crisis?

Bespoke Strategies & Advice

Currently in a crisis and need expert support?

Bespoke Strategies & Advice

Currently in a crisis and need expert support?

Why choose Aurelia?

Crisis communications is the most complex, high-stakes, and unforgiving area of public relations. We have built our entire offering around it because, quite simply, it’s where we thrive.

Together, we bring more than 30 years of experience across crisis communications, public relations strategy and media relations.

Our founders, Justine and Jamie, have a combined 30+ years inside some of Australia's most issues-rich organisations across rail and public transport, water and natural resources, emergency management, and state and local government.

We've worked inside some of Australia's most issues-rich organisations across rail and public transport, water and natural resources, emergency management, and state and local government.

We've held senior corporate affairs leadership roles through major crises, served as trusted advisors to executives, boards and politicians on high-stakes public relations strategy, and been at the coalface of media calls, social media escalation, and complex stakeholder and community issues.

Meet Aurelia's Founders

We've built our careers in the
deep end.

Working side by side for more than a decade, Justine Scarff and Jamie English have spent their careers managing major crises and hundreds of reputational issues across high-profile, frontline organisations that communities depend on.

Having worked in-house for so many years, they know exactly how issues unfold behind closed doors. Through Aurelia Communications House, they‘re now dedicated to helping organisations, leaders and public relations professionals navigate the most challenging issues with confidence.

Read Our Story

Don't just take our word for it.

"I’ve worked with Justine and Jamie across high-pressure crisis situations and relied on their counsel when it mattered most. They combine good practice expertise with sharp commercial judgement – balancing strategy, key stakeholders and disciplined execution. In crisis, trust and confidence are everything. They instil both quickly, whether managing the event or strengthening capability for the future."

Melissa

Chief People Officer Health, Safety and Wellbeing

Melissa

Chief People Officer Health, Safety and Wellbeing

Melissa

Chief People Officer Health, Safety and Wellbeing

Welcome to

Aurelia Academy

Aurelia

Academy

Explore our online courses and masterclasses

If you want to…

Learn exactly what to do when a reputational crisis or issue hits.

Crisis Communications

Masterclass

Our practical, on-demand masterclass walks you through a real crisis scenario, teaching you a clear, step-by-step crisis communications system you can reach for immediately.

Learn More

If you want to…

Learn how to spot issues
before they escalate.

Spot issues before they escalate.

Reputational Risk

Masterclass

Our on-demand masterclass gives you a step-by-step process to identify your highest priority reputational risks and a plan to start managing them straight away.

Learn More

20 crisis holding statements every brand should have at the ready

20 Crisis Holding Statements Every Brand Should Have At The Ready

Organisations that respond quickly when an issue unfolds retain significantly more stakeholder trust than those that wait. This free guide makes sure you're ready.